Step 1: Begin by selecting your desired package and ad-ons from the "Orders and Booking" page. This will redirect you to the scheduling page. Step 2: Choose the date and time for your event on the scheduling page. You can also opt for additional services from the scheduling page. Once you've made your selections, proceed to the checkout page. Step 3: Confirm your booking request. Upon completion, you will receive an email confirmation confirming your booking request event details. You will also receive a follow up call to confirm your event approval and to discuss event details. Step 4: Once your booking is approved and confirmed, you will receive your invoice itemizing your package and add-ons. Deposit will be due at that time. You will have the ability to pay directly within the invoice. **A 50% deposit is required to secure your booking date and time. If you need to cancel, your deposit is fully refundable up to 7 days prior to the event. Cancellations made less than 7 days before the event will result in forfeiture of the deposit.** **The remaining balance must be settled at least 72 hours before the scheduled event date. Failure to settle balance at this time, will result in booking cancellation and forfeiture of the deposit.**

YES! If you have a large scale or themed event and have questions about whether we can accomodate, please contact us. We'll be happy to discuss our bespoke services.

Hookah catering: Cloud Vibe's team is planning, packing, delivering, setting up and managing the hookah service for the duration of your booking and any additional time purchased. When the booking ends, the team then disassembles and departs from the event location. Hookah rentals: Cloud Vibe is fulfilling your online order, delivering it to you with a brief tutorial if needed and will pick it back up at the end of your rental period.

Our event and lounge experiences require an area of 8ft x 8ft to ensure ample space. Despite the compact size of hookahs, they entail an array of equipment and accessories for optimal functionality. Additionally, a 2ft x 4ft table is required to accommodate supplementary items. For added convenience, tables are available as add-ons on our Orders & Bookings page. Should you require assistance in assessing your space, feel free to reach out to us for a virtual tour.

Setup can take between 1-3 hours from set-up to take-down. Setup time typically depends on package size and purchased add-ons. For larger events, we may require more time.

Not at all. The setup and tear-down times are in addition to your allotted time and will take place before and after.

Yes. We will travel outside the Phoenix/Scottsdale metro area for an event. However, additional travel fees may apply if the event is more than 45 miles outside the Phoenix/Scottsdale metro area. If so, contact us and we will provide a custom quote.

The Cloud Vibe Catering and Rental Agreement can be found below. Upon booking with us, you will receive a copy of this agreement that must be signed prior to your booking date.